Return & Refund Policy
At Sunnbliss™, customer satisfaction is important to us. We want you to feel comfortable shopping with confidence, knowing that we are here to help if something isn’t right with your order.
This policy explains how returns, refunds, exchanges, and damaged item claims are handled.
1. Return Window
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, products must meet the following conditions:
✔ Unused and not damaged
✔ Returned in original condition
✔ Includes original packaging whenever possible
✔ Accompanied by proof of purchase or order confirmation
Items showing signs of excessive use, misuse, or unauthorized modifications may not qualify for return approval.
2. How to Request a Return
Before sending any item back, you must first contact our support team for return authorization.
Please contact us at:
Once your request is reviewed and approved, we will provide:
• Return instructions
• Return authorization details
• Shipping guidance when applicable
Please note:
Unauthorized returns sent without prior approval may not be accepted or processed.
3. Incorrect, Damaged, or Defective Items
We recommend inspecting your package immediately after delivery.
If your order arrives:
• Damaged during shipping
• Defective or non-functional
• Incorrect or incomplete
Please contact us as soon as possible with photos of the issue so our support team can evaluate the situation and provide an appropriate resolution.
4. Non-Returnable Products
Certain products are not eligible for return or refund, including:
• Personalized or custom-made items
• Clearance or final-sale products
• Gift cards
• Hygiene-related products when opened or used
• Products damaged through misuse or improper handling
Shipping fees paid during checkout are generally non-refundable unless the return is caused by our error.
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
At this time, direct product exchanges are not always available.
For the fastest replacement process, we recommend:
- Requesting an approved return for the original item
- Placing a separate order for the desired replacement product
This helps avoid additional shipping delays and inventory issues.
6. European Union Customer Rights
For orders shipped to countries within the European Union, customers may have the legal right to cancel or return eligible purchases within 14 days of delivery without providing a reason.
To qualify:
✔ The product must remain unused
✔ Original packaging and tags should be included
✔ Proof of purchase is required
This EU cancellation right applies separately from our standard 30-day return policy.
7. Refund Processing
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
• Refunds will be issued back to the original payment method
• Processing may take up to 10 business days after approval
Please keep in mind that banks and credit card providers may require additional time to finalize and display the refund transaction.
If you have not received your refund within 15 business days after approval, please contact our support team.
8. Return Shipping Information
A Sunnbliss™ approved return authorization is required before returning any merchandise.
Please do not send products back without contacting us first.
For approved returns, return instructions and the appropriate return address will be provided directly by our customer support team.
Contact Information
Sunnbliss™
Casa Victoria Vintage Furniture
📧 Email: service@sunnbliss.com
Thank you for choosing Sunnbliss™.
We appreciate the opportunity to be part of your home and everyday living experience.